After winning a bet at PQ999, your funds arrive in two steps — first into your betting wallet, then to your bKash or Nagad after you make a withdrawal.
As soon as a bet is settled — meaning once the match ends or the casino round is completed — your winnings are credited to your PQ999 wallet, usually within 5 minutes of the match ending. After that, when you withdraw:
- bKash & Nagad: Funds typically arrive within 15–30 minutes of your request. During peak hours, it may take up to 2 hours.
- Rocket: 30 minutes to 1 hour.
- Bank Transfer: 1–2 business days.
Withdrawals above a certain amount (generally ৳50,000 or more) may be delayed if KYC verification is incomplete. Upload your National ID to complete verification and future withdrawals will go through without delay. If you haven't received your funds within 4 hours, contact us via Live Chat with your transaction ID for a quick resolution.
In PQ999's Live Casino, real human dealers run the games on camera while you play from home — and you can even chat with them. It's a completely different experience from regular computer games.
Games available in the Live Casino:
- Baccarat: The most popular live game in Asia. Bet on Player or Banker — the rules are simple.
- Roulette: Both European and American versions available. Bet on numbers, colours, or odd/even.
- Blackjack: Get closer to 21 than the dealer. A firm favourite among card game fans.
- Dragon Tiger: Simply bet on which of two cards is higher. The easiest live game there is.
- Teen Patti & Andar Bahar: A familiar South Asian card game, now in a live format.
Log in to pq999, go to the "Live Casino" section, and click on the table you want to join. Minimum bets generally start from ৳50.
PQ999 takes Responsible Gaming seriously. If you need to step away for a while or close your account entirely, there are two options:
Temporary Break (Self-Exclusion): Go to Account Settings and select the "Responsible Gaming" option. From there, you can temporarily deactivate your account for 1 week, 1 month, or 6 months. You won't be able to log in during this period, but your account will reactivate automatically once the chosen time is up.
Permanent Closure (Account Closure): To permanently close your account, email support@pq999.best with the subject line "Account Closure Request". Include your registered mobile number and name. The support team will verify your identity and close the account within 24 hours, sending you a confirmation. Make sure to withdraw any remaining balance before requesting closure.
You can also set a deposit limit — for example, a maximum of ৳5,000 per week. Enabling this makes it easier to stay in control of your spending.
There are a few reasons your account may get locked. The most common is entering the wrong password multiple times — after 5 failed attempts, your account is automatically locked for 30 minutes as a security measure.
Other reasons include:
- If unusual activity is detected — such as login attempts from different countries at the same time — the security team may temporarily suspend your account.
- Repeatedly ignoring KYC verification requests may result in restrictions on large transactions.
- Accounts may be locked for investigation if rule violations are suspected — such as one person holding multiple accounts.
If you still can't get in after 30 minutes, email support@pq999.best directly with the subject "Account Locked". Include your registered mobile number, name, and the date you last logged in successfully. The support team will verify your identity and typically resolve the issue within 2–4 hours.
Pq999's Sports Betting section has a built-in live scoreboard. Look for the live icon next to any match you've bet on — click it to see real-time scores, match time, cards, ball-by-ball updates (for cricket), and other statistics.
Video streaming is available for select matches — you get direct access as long as your account holds a minimum balance. Matches with streaming available will show a camera icon.
You can also go to the "Sports Events" section — there you'll find today's and upcoming match schedules, live scores, and In-Play markets all on one page. Turn on notifications in the mobile app to get instant alerts for goals, wickets, or other key moments.
Yes, you must be at least 18 years old to register and use pq999 — this is a mandatory requirement and part of international gaming regulations. Users under 18 are not permitted to conduct any activity on pq999.
During registration, you must tick the checkbox confirming you are 18 or older. Later, when making a withdrawal or completing a large transaction, you'll need to upload your National ID or Birth Registration Certificate for KYC verification — that's where age is confirmed.
If there is any doubt about a user's age, pq999 may suspend the account and request verification. If the user is confirmed to be under 18, the account will be permanently closed and any deposited funds returned. We urge parents and guardians to ensure minors do not access this platform.
Forgotten your password? No need to worry — resetting it is simple. Just follow the steps below:
- Go to the PQ999 login page and click the "Forgot Password?" link.
- Enter the mobile number or email address you used when registering.
- A 6-digit OTP code will be sent to that number or email — usually within 1–2 minutes.
- Enter the code in the designated field. The code expires in 10 minutes, so use it promptly.
- Set a new password — at least 8 characters, combining uppercase and lowercase letters with at least one number.
- You can log in immediately with your new password.
If you don't receive the SMS, check your spam folder and make sure you entered the correct mobile number. If it still doesn't arrive, contact us via live chat or at support@pq999.best — we'll verify your identity and assist with a manual password reset.
To avoid issues in the future, store your password somewhere safe and keep 2FA enabled on your account.